FAQ

Where is your chalet located?

Mont Blanc Lodge is located in a secluded spot in the town centre of Chamonix, very close to the train station.

Ski to door?

Is the chalet ski to door? We would like to stay near to the lifts. Chamonix is not a ski to door resort. The town is much larger than most other ski resorts, and is separate to the ski areas and lifts which are spread out along the Chamonix Valley. Most people stay in Chamonix town to soak up the atmosphere and take advantage of the many shops, bars and restaurants, and use the ski bus service (free with your pass), or car to access the ski areas. The closest ski area to town is Le Brevent at about 5 min on the bus (this ski area is linked to Flegere), the next is Les Grands Montets at 15 min on the bus, and then La Tour which is 20 min away on the bus. There is a main bus stop within a 2 minute walk and we provide piste transfers depending on the package.

What does the price include?

The price quoted to you is per person unless otherwise stated, and includes a clean at the end of your stay, bed linen (sheet, duvet, duvet cover, pillow and pillow case) plus 1 bath towel per person, comlimentary toiletries and the agreed catering package.

What is extra?

Tourist tax is 90 cents per person per night, and applies to those of 12 and over. If you wish to pay by credit card a charge of up to 3% is made to cover credit company fees.
These are the only extra costs.

What is not included?

We do not arrange flights but we arrange these as services : – Transfers (transfers sometimes included in package)- Ski Passes, Ski/board hire, Ski/board lessons, other activities

Can you provide food/drink in the apartment?

If you are arriving late and want food/drink provided, we offer a number of different food and drink packages. Check description on Services/ Food/Drink/Extras

What are your services, and what do they cost?

We are a budget accommodation company with a luxury customer service mentality!

We do not charge for our concierge service. We will arrange all the high hassle elements of your holiday at no extra charge. We have all the contacts in Chamonix and know the best places to go, so save you time and effort, and saves you waiting in queues when you get here. We can provide a one stop shop, so you just make one payment to us and we

organise the rest.

Ski/ Board Lessons – We liaise direct with the school for you. For ski school brochure on Services/ Ski Lessons

Ski / Board Hire – We will reserve your equipment for you which is handy in high season and have obtain discounts for our clients. Unfortunately this is the one area we cannot take payment, you need to pay direct to the shop on arrival. For price/ shop information please click on Services/ Ski Hire

Restaurants – We can recommend and book restaurants for you

Activities – In summer we can organise any number of activities for your stay, rafting, mountain biking, parapenting etc etc.

Anything else? Anything you can think of or need please just ask, we have done everything from putting birthday flowers and champagne into the chalet whilst people are out skiing are out to buying meal vouchers as presents for people to use during their stay.

Do you provide cots and high chairs?

We do have some cots and high chairs that we can put into apartments on request. Please book in advance.

Do you provide console games and DVD’s?

We will have a selection at the chalet. Alternatively you can just bring your own games and DVD’s.

Do you provide Parking?
There is a large free communal car park opposite the chalet, obviously busy at peak times.
BOOKING AND PAYING

How do I book?

Click here for booking procedure.

What are my Payment Options?

Click here for payment options .

When do I have to pay?

Click here to view payment schedule.

Do I have to pay a damage deposit?

We reserve the right to charge damage deposits where we feel it is a necessary precaution. We reserve the right to retain the passport of a member of the party if necessary. We may take credit card details from you. If we require any of the above we will mention this at booking stage.

In most cases we do not charge a damage deposit as we expect our guests to respect our properties, and do not see any point in charging for the odd glass or cup broken. Thankfully in 99.9% of cases we have been proven correct. If there is intentional damage done to an apartment or goods stolen, we will charge for the cost and work involved.

Do I have to sign a contract regarding rental?

Booking assumes that you have read and accepted our terms and conditions. Click here to see terms and conditions.

I am having a problem with the PayPal link you have provided

You don’t need to register an account with PayPal to pay money. Choose the option to pay without registering an account.

If PayPal is not accepting your card, it is probably because it is from a country that PayPal not accepted by PayPal as yet. Therefore either use a different card, or ask for details to make a bank transfer.

I am having a problem with the e-transactions link you have provided

Sometimes this happens, and it can be for the following reasons:
– Are you trying to pay with a UK debit card? The system accepts only French debit cards, or Mastercard/ Visa credit cards.

– If you clicked on the link but then came out of the banking system for some reason without going through with the payment, it takes 24 hours for the link to re-set itself so you can go back in and use it again. In this case use the link below so you don’t have to wait 24 hours.

– Your card issuer has placed a restriction on the card being used on foreign card systems. If this is the case then you will either need to call your card issuer to ask them to remove that restriction, or simply use a different type of card.

– Your email system has changed the email format from Plain text to Html, for some reason the link works better in Plain Text. If this is the case make sure before you click the link that you go into ‘Format’ and change to Plain Text

– Your email system has put the link onto different lines breaking up the code. If so then maximise your message on the screen, or copy and paste the link in its entirety to a work document or similar and click on it from there.

What is your standard check in and check out times?

Our check in time on day of arrival is usually 16.30 and check out on day of departure is 10.30; however we do try to be as flexible as possible depending on what other guests are arriving that day. Mostly we are able to get people into the apartment when they arrive in resort.

Is there a charge for late check in/check out?

There is no charge for late check in, however if you are arriving in resort after 9pm we may organise for you to collect the keys and self check.

What are the ski pass rates for this year?

Click here to download the Winter 2009/10 Ski Pass Price list

NB Don’t forget that you need to add EUR 3 to the pass price displayed on the tariff list. This is for the electronic hands free pass, and you can get it refunded when you hand in the pass at the end of your stay.

Are there special deals on ski passes for families?

The Chamonix ski area promotes family skiing and have a good deal for families with children of 15 and under. For 2 adults buying a full price pass each, the first child’s price is 50% of an adult price, and all subsequent children are free!

Are there special deals on ski passes if I book in advance?

There are special rates for passes dating between 11th Jan – 5th Feb, and 8th March – 2nd April. To take advantage of the early booking rates you need to have booked and paid for the pass by 30th September. Click here to download the Winter 2009/10 Ski Pass Price list

NB Don’t forget that you need to add EUR 3 to the pass price displayed on the tariff list. This is for the electronic hands free pass, and you can get it refunded when you hand in the pass at the end of your stay.

What is the difference between the Mont Blanc Unlimited, Cham Le Pass, and the Mont Blanc Pass, and which would you recommend?

Services/ Ski Pass

Can I upgrade the Chamonix Le Pass to Mont Blanc Unlimited pass if I decide I want to go sightseeing/ off-pisting/visiting another resort?

You can upgrade your Chamonix Le Pass to a Mont Blanc Unlimited pass at any point either before or during your stay. You will pay the difference between the original cost of the two passes, ie if you have a 5 day pass, you will pay the difference between the 5 day Mont Blanc Unlimited and 5 day Chamonix Le Pass. Therefore the difference in price will be the same no matter what day you do the upgrade. Often it can work out cheaper or the same price as just getting a Mont Blanc Unlimited pass for one day, therefore if you decide to uograde it is better to do it earlier rather than later so you can take advantage of the full benefits of the MBU card for the full stay.

What is the Montenvers train and Aiguille du Midi lift?

The Montenvers train is a traditional style train which twists up the mountain to visit the Glacier known as ‘Mer du Glace’ (Sea of Ice) which is a spectacular sight. It allows the opportunity to go right inside the glacier by visiting the Ice Cave created every winter for this purpose.

The Aiguille du Midi lift is the highest lift in Europe and offers a spectacular view across to Mont Blanc and over the whole Alps. It also allows access to the beginning point of the famous 24km off-piste run called ‘The Valley Blanche’ which is only for those of a good standard of skiing/ boarding with a qualified guide.

The above are covered on the Mont Blanc Unlimited pass, but not on the Chamonix Le Pass.

How easy is it to access Les Houches, Courmayeur and Verbier?

Les Houches – Very easy. 15 min bus ride from Chamonix. Buses leave from Chamonix Sud bus station. You can also easily drive, it is well signposted. There is parking at the lift stations. There are 3 lift stations.

Courmayeur – 20 -30 minute trip. Free bus service is scheduled early in the morning, returning in the late afternoon. It leaves from the train station in the centre of town. There are limited seats so you need to pre-reserve. Check with the hut outside the train station for exact times and to book your seat.

Easy with a car, you need to drive through the Mont Blanc Tunnel. You can get discounts on tunnel tickets, if you visit the main Compagnie du Mont Blanc pass office by the train station in town.

There are companies who do private transfers. Price is per van so better if more persons, van takes up to 8 persons. Contact us for details.

Verbier – about 1 hour drive. Go by car or book a private transfer. Contact us for private transfer prices. Price is per van so better if more persons, van takes up to 8 persons.

I heard that Chamonix is only for advanced skiers. Are there areas suitable for families or beginners?
It is a common misconception that Chamonix is only suitable for advanced or off piste skiers, mainly because there is so much press about how fantastic the off piste is in Chamonix, that everything else often gets ignored. In fact Chamonix has something to offer everyone.

Le Tour and Vallorcine (also known as Domaine du Balme) is a great family area, with long sunny rolling blues and large green slope beginner area called La Vormaine which has 3 different speed drag lifts which you can work through as you get better. It also has a few reds so there is something for everyone.

Flegere is also a nice resort for families, beginners, and improvers. A sunny south facing area, well rounded with a long wide green run and a number of blues in addition to some reds and a great black. It is also linked to Brevent if you want to go and explore. Brevent is a great area for intermediates and improvers.

Les Grands Montets is mainly for intermediates and advanced skiers although it does also have a few blues.

For the advanced, most of the resorts have a good black runs of course the off-piste is always accessible in Chamonix.

General Piste Guide
– Domaine du Balme – Beginner to intermediate
– Flegere – All levels
– Brevent – All levels, but better for good beginners and higher
– Les Grands Montets – Intermediate and advanced

How do we access the lifts?

The local buses are free with your ski pass. There is a main bus stop within a 2 min walk of the chalet or you will have piste transfers included.

Is there parking available by the lift stations?

Yes there is parking available at all the Chamonix Valley lift stations. They are all free parking, except for Brevent which is EUR 1 for a full day. Normally parking areas only get full at the peak hours of high peak time, ie New Years weekend, and February half term week between 11 – 3pm.

Is there good skiing in early season?

The ski areas all open fully on the Saturday before Christmas day, and up to that point there is normally one or two ski area operating or partially opening depending on the snow (Les Grands Montets usually) and up to beginning of December this is normally only at weekends. Again it depends on the snow and how good it is, if good then it may well be open all week and there may be more than one area fully open. Chamonix has one of the best snow records in the Alps and 90% of the skiing is above 2000m making it a good place for early skiing and a good bet for Christmas and New Years weeks.

If you are looking for a very cheap break and are happy to risk the snow, or there is reports of early snow and you want a last minute deal, then an early break might be for you as accommodation is much cheaper before 20th December. If you are looking for a cheaper time to ski but want to guarantee that every ski area is open, we would recommend early – late January as another option.

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