CHALET LORIS Terms and Conditions 2011/12
Terms and conditions: In a nutshell, since 1984 our twenty seven years of tourism and hospitality success is based on looking after both you and our chalet - something we are proud of and will strive to achieve.
Any problems, assistance required or questions, email us on info@chaletloris.com and we will get back to you within 24 hours.
We have taken care to make sure our website, is correct. If we have made an error, let us know and we'll correct it.
All bookings made directly with Chalet Loris or through a third party are subject to the following terms and conditions:
Our Service
We will provide and arrange food and accommodation at Chalet Loris and other requested services as detailed on the http://www.chaletloris.com website following confirmation of your holiday booking and once all costs of your holiday have been received in full.
We would like to keep you updated with new products and offers and will do this by email - only if you have given us permission. We hate SPAM as much as you!
Making a booking
A holiday booking is made between ourselves as operators of Chalet Loris and the signatory of the booking form who must be over 18 years of age (‘you’, 'the client'). The contract between you and Chalet Loris is in all circumstances to be governed by these booking conditions.
Bookings can be made either by telephone, fax or by e-mail. The written Chalet Loris Booking Form by you confirming the reservation, however the booking and contract between you and us is not formally confirmed until we have received your deposit or full payment if less than eight weeks before your holiday start.
Payment
i) 30% of the holiday price is payable immediately upon your confirmation of booking. The remaining balance of the Total Package Price (including any additional extras or modifications omitted from the initial booking confirmation) is payable in full no later than eight (8) weeks prior to arrival.
ii) If you are booking within 8 weeks of the date of departure, full payment should be made at the time of booking. All our holiday prices are in Euros €.
iii) Your documentation should be carefully checked and we should be informed of any corrections, omissions and additional requirements within ten days of booking confirmation.
iv) If Final Payment is not received by the due date stated on your Invoice, Chalet Loris reserves the right to cancel the reservation without further notice, retaining deposits and the right to levy cancellation charges.
Method of Payment:
DIRECT BANK TRANSFER:
Bank: Deutsche Bank.
Bank Address: CTRA.N340-KM168 URB.BENAMARA, 29680 Estepona, Malaga, Spain Tel: +34 952885237
IBAN: Es24 00190204194930011504
BIC (SWIFT): Deutesbbxxx
Account Name: Lorraine Rose – Chalet Loris
Euros € Account Number: 4930011504
Bank: Barlays Bank.
Bank Address: Canary Wharf 3, London
Sort code: 20-02-43
Sterling account GBP Account No: 20177849
CREDIT CARD We accept Visa or MasterCard. There is a 4% charge on credit and debit card transactions and we do not store your credit card details and for security reasons payments are made via PayPal.
All our holiday prices are in Euros € and payments made in sterling will be converted into Euros and an equivalent Euro amount advised and credited to your invoice.
Amendments - by you
Occupancy must not exceed the maximum number of people stated on the invoice. Amendments must be confirmed in writing, signed by you. You agree to pay for additional charges resulting.
Your Right To Cancel
If you cancel the holiday, we require written/email cancellation of any bookings from the Group Leader. Please email us info@chaletloris.com.
The cancellation policy is as follows:
We shall refund the following percentage of the Total Price paid
90% 10 weeks plus prior to arrival (70 days or more)
70% 6 -10 weeks prior to arrival (42-69 days)
25% 3 – 6 weeks prior to arrival (21-41 days)
0% 0 - 3 weeks prior to arrival (0 - 20 days)
Cancellation - by Chalet Loris
In the unlikely event that due to circumstances beyond our control, we have reason to cancel your booking, all monies received from you will be refunded in full. Where the cancellation or alteration is due to forces beyond our control; such as war, fire, floods, strikes, riots, natural disaster, political unrest or any other circumstances amounting to Force Majeure, we will not be liable for compensation.
If payment is not received in full, on time, we reserve the right to cancel your accommodation booking with no refund.
Force Majeure
The Owner does not accept any liability wheresoever or howsoever arising or pay compensation for:
a) any event which the Owner could not foresee or avoid. Such events include war, threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions such as lack of snow, and fire;
b) any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities;
c) limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators;
d) travel arrangements made by the Group or on behalf of the Group.
The Owner does not accept any liability for personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the Group for their duration of stay in the apartment. This is not intended to exclude any statutory rights the Group and/or visitor may have
Your Responsibilities - before arrival
i) Due to the hazardous nature of skiing holidays, it is a condition of booking that every client is covered by appropriate and adequate medical insurance policy specifically including Winter Sports.
ii) We recommend that all members of the party have appropriate travel insurance policies in force.
iii) Please ensure passport and visa documents are in proper order before travel.
iv) Please ensure travel arrangements to Belleville are in place. Chalet Loris will help make all arrangements for you and also assist with missed connections wherever possible and subsequent costs will be borne by you.
v) Catered guests. Please record any known food and feather allergies, medical condition(s) or disabilities, on the Chalet Loris Administration Form provided, to reach us at least one week before your holiday start. We carefully design the weekly menu and take into account requests prior to the holiday. Special requests once in resort will need to be paid for in advance of purchase. Staff are not authorised to promise any refund in respect of a clients claim and no such promises will be accepted by the Company.
vi) For the smooth running of your holiday, the Chalet Loris Administration Form also requires the rooming list and travel/contact details to be completed.
On Arrival
i) Unless otherwise agreed, you may Check In no earlier than 16.00 hrs (local) on your arrival day and vacate your rooms by 10.00 hrs (local) on your departure day. Should you wish to arrive early, or ski on, changeover day, please bear with us. You will be shown a place to store your bags but it will be impossible to use the facilities during the chalet clean down.
ii) Upon arrival you will be asked to pay the obligatory tourist fees, this Local Tourist Tax (taxe de séjour) approx 1€ per person per night
iii) The client or any member of the party is responsible for any damage so caused to the building or its contents. In the event of such damage, we shall be entitled to recover from you at the time, the cost of repairs or agreed replacements of any damage or loss caused by you or any member of your party. Should you fail to do so, by default you will indemnify Chalet Loris against any claims (including Legal costs) subsequently made against us as a result of your action. To this effect, Prior to commencement of the holiday credit card details of the Group Leader or Group will be taken. In the event that us as Chalet Loris Operators deems the Group responsible for any material damage or loss to the chalet or building and/ or common parts or its effects during the Groups stay, any cost to rectify damage caused will be charged to the credit card details supplied. An extra charge will also be made where we consider the property is left in an excessively dirty state.
If there are any problems about the condition of the accommodation/ chalet and any discrepancy, the Group Leader/ Group should contact the Owner directly on the number available on the website within 24 hours of arrival or occurrence of the problem. The Group is unable to request a change of accommodation during their holiday.
Catered guests The kitchen and the contents of the kitchen are strictly out of bounds to the Clients as is lighting the fire.
Your Responsibilities - in resort.
1. For your safety and convenience, please adhere to all warnings and information notices displayed in and around the premises.
2. Please make known to all members of your party the content of this agreement.
3. Please exercise proper care and control of your children whilst on the premises.
4. Disclaimer. Whilst we will make every effort to ensure you have a safe and enjoyable holiday, we reserve the right to state the following: We are not responsible for loss/damage to property, or injury/death to persons, caused by
i) negligent or reckless acts whilst in or on the premises,
ii) Partaking in outdoor pursuits and activities.
iii) Improper or inappropriate use of the facilities and services provided to you.
iv) We reserve the right to terminate the holiday of an individual within the party whose behaviour (in the opinion of Chalet Loris) is considered to be inappropriate or unacceptable.
v) You will be bound by the operating conditions of suppliers and other service providers that you have requested during your holiday in respect of cancellation, loss, delay or costs incurred due to adverse weather, traffic, avalanche, snow and mud slide conditions affecting travel and accommodation arrangements, other activities or limitations imposed by resort authorities including ski-lift, ski school and ski hire operators.
Website and Holiday Information, Excursions, and activities
The information contained on our website is correct to the best of our knowledge at the time of publication. We may provide you with information (on our website, verbally and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned on our website which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort/area information and/or such outside activities which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.
During high season and even at other times, it is possible that you may be disturbed by noise from other, less considerate groups. It is important that you take this into consideration when choosing your holiday dates.
Transfer times stated for travel between the airport and resort are approximate times only and may change.
Some of the activity pictures featured on our website have been chosen to represent the atmosphere and essence of the activity and do not necessarily show the location where any activity you wish to take part in will take place.
Complaints
Any complaint(s), any discontent whatsoever, regarding your holiday with us must be made immediately whilst in or on the premises. It must be reported immediately to management, and complaint form filled out, where the situation will be dealt with, and, where possible, remedied, as quickly and as amicably as possible.
Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
This website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
Insurance
Insurance is strongly advised when booking to cover baggage, personal accident (specifically covering skiing or any other extreme sports you may partake in during your holiday), cancellation and curtailment, medical and other expenses and personal money. Chalet Loris is unable to accept responsibility for any costs you or anyone in your party may incur as a result of failing to take out adequate insurance cover.
It is the responsibility of the Group Leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. We do not accept any responsibility whatsoever for loss or damage to property and or persons or third parties at any time.
Any injury to the Group Leader or Group or third party arising when inside or outside within the chalet grounds the chalet is not the responsibility of the Chalet operators.
It is up to the Group Leader to ensure that each member of the Group has all their own necessary medical and travel insurance documents to cover themselves fully before embarking on the holiday. No responsibility is or will be accepted by the Owner in respect of any such failure to insure wheresoever or howsoever arising.
It is a requirement under French law that no children under the age of six years are to sleep in the upper bunk of bunk beds. If they do and injury arises, the liability is totally dependent on the guardians of that child.
Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Arrival/departure
Check in time on arrival is 4pm. Check out time on the day of departure is 10am. Should you wish to arrange alternative check in/out times we will endeavour to facilitate this but we will require a minimum of 2 weeks notice and have to charge a supplement.
Conditions of suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions (if any) are available on request from us or the supplier concerned.
3rd parties
Chalet Loris is not responsible for any misunderstandings, damage/loss/theft of equipment or personal belongings between our guests and third parties.
Refunds
Chalet Loris takes all due diligence with the running of the business and therefore has no policy of refunds.
Where we supply services and equipment for free use to guests, no refunds will be made in the event of any such service or equipment not being used, or available due to breakdown or other circumstances beyond our control.
Airport transfers
Transfers may be shared with other passengers. Chalet Loris’s clients will receive priority service and our staff will do our best to reduce waiting times in event of delays. (Please note that there could be up to an hour wait in the event of flight arrivals/delays). If you wish to have exclusive transfers, please contact us (this may incur a surcharge). In event of your flight being delayed, please try to notify us as soon as possible. We may need to place you on the next available transfer if the flight is delayed over 1 hour. It is each guest/client’s responsibility to notify us if any children travelling require a child/baby seat or booster.
In-Resort Ski Slope Shuttle
We provide a complimentary service for catered clients with a chauffeured mini-bus delivering them to the ski lifts after breakfast and doing a return journey late afternoon. This service will be available 5 days per week but will not be available on Saturdays or other major change-over day when vehicles are servicing airport transfers and also for the chalet staff day off
Ski Hosting
Chalet Loris staff are neither insured nor qualified to instruct or guide. If you/your party ski with an employee or representative of Chalet Loris, we will not take responsibility for any injuries which may occur. At all times clients must use their own judgment, ski with in their own ability and at their own risk. We accept no liability should you choose to ignore this request.
Smoking and Pets
Chalet Loris adopts a 'No Smoking' policy throughout the premises. Additionally, Chalet Loris may accept pets by prior arrangement on a sole chalet use basis.
Dietary Requirements
Most special dietary requirements can be catered for, but for certain requests (for e.g. vegan, gluten free diets, low fat/cholesterol meals) there will be an additional charge. Vegetarian meals can always be served, at no extra charge, although we do need 14 days notice. You must notify us in writing at the time of booking of any dietary requirements so that the catering can be planned accordingly.
Children and High Tea:
This chalet does not allow children (under 13 years) to stay, unless you have booked the whole chalet for your exclusive use, it is a peak holiday week (Christmas, New Year, Half Term) or this has been agreed in writing prior to booking. If this is the case, the following applies:
Children’s High Tea is provided at 5.30pm as the main evening meal, and is tailored more towards children’s normal tastes than our adult-only dinner menu, and includes plentiful soft drinks. Children under 13 are not permitted to join the adult dinner unless you have booked this chalet for your exclusive use, when the choice of dining separately or together is entirely up to you - please let us know at the time of booking.
Liability
Should circumstances beyond our control arise, Chalet Loris will not be held responsible, including, but not limited to, failure of mechanical and electrical equipment, acts of God, war, civil disturbance, acts of Government, strikes, or industrial action.
Chalet Loris accept no responsibility for any loss, damage, accident or illness to or of a client or his property or the effects of any events out of the company’s control or that of any of its agents, officials or elected representatives. Any help or assistance of any kind volunteered by the company’s employees shall be accepted at the client’s risk.
Other
All clients agree not to behave in such a way as to cause distress, damage, danger or injury to other clients, property, our employees, third parties or the company name. The company will be entitled to recover the full cost of any damages caused by the client. The company will not accept responsibility for the actions of its clients or any claims made against them. The contract of any client, in breach of this clause, shall be terminated forthwith with no further contractual obligations.
Law
This agreement and any proceedings hereunder are to be governed by the laws of France and any legal issues to be determined by the courts of France.
Headings within these booking conditions are for reference purposes only. These booking conditions and any matters arising from them are subject to and governed by French law. Errors and Omissions Excepted.